Shipping Information
We partner with reliable courier services such as POSTEX Courier(https://postex.pk/tracking). Orders are typically delivered within three working days, but some shipments may take up to seven days depending on your location. .
Yes. Once your order ships, you’ll receive an e‑mail with a tracking number and link. You can monitor your shipment at any time by entering that tracking number on the POSTEX tracking portal: https://postex.pk/tracking.
At present we ship within Pakistan only. For overseas orders, please contact us and we’ll try to assist.
Payment Information
We currently offer Cash on Delivery and bank transfer.
Standard shipping is PKR 200 per order. Orders over PKR 2500 qualify for free shipping.
We do not offer cash refunds. If an item is out of stock or defective, we provide store credit or an exchange.
If the exchange is due to a mistake on our part (e.g., incorrect or defective item), we cover the return courier cost. Otherwise, the customer bears the shipping charges.
Order Returns
Sale items may be exchanged only for a different size, subject to availability.
Items can be exchanged within 21days of delivery, provided they are unused and in their original packaging. See our full Exchange Policy below.
Personal Information
Absolutely. Your personal information is secure with us.
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Use the contact form or details on our Contact Us page. We offer live chat, telephone support and e‑mail assistance during the hours listed.